How we handle your information.

This policy explains what information this website collects, how we use it, and the choices you have.

Effective November 2, 2026

This Privacy Policy applies to thehavenpcp.com (the “website”), operated by The Haven Primary Care (“The Haven,” “we,” “us”). It covers information collected through this website only.

Your medical information. Health information you share with us as part of your care is protected under federal law (HIPAA) and is described in our Notice of Privacy Practices, which is available at our office and on request. This website policy does not replace that notice.

Information we collect

Information you send us. When you use our contact form, we collect the details you enter: your name, email address, phone number (optional), what you are interested in, and your message. Please do not include private medical details in the form.

Information collected automatically. Like most websites, our hosting provider keeps standard server records, such as your IP address, browser type, the pages you visit, and the date and time of your visit. These records help keep the website secure and working properly.

Cookies. We do not use advertising or analytics cookies. Our hosting provider’s security service may set a small technical cookie to protect the website from automated attacks.

How we use your information

To respond to your questions and requests
To keep the website secure and running properly
To improve the website and our communication with patients
To meet legal and regulatory requirements

We do not sell, rent, or trade your personal information.

Online booking and the patient portal

Our Book Online and Patient Portal links take you to a secure system provided by Elation Health, our electronic health record partner. Information you enter there is handled under Elation Health’s privacy practices and our Notice of Privacy Practices, not this website policy.

Services that help run this website

We use a small number of outside services to operate this website:

Website hosting by Hostinger, which stores the website and its contact form messages
Fonts from Google Fonts and icons from a public icon library, which receive your IP address when your browser loads them
Email, used to deliver contact form messages to our team

These providers may only use the information to provide their service to us.

When we may share information

We share information only with the service providers listed above, when you ask us to, or when required by law, such as to respond to a court order or to protect the safety of our patients and staff.

How long we keep information

We keep contact form messages only as long as needed to respond to you and keep reasonable business records, and then delete them.

Security

We use reasonable safeguards to protect information sent through this website. No method of sending information over the internet is completely secure, so please do not send sensitive medical details through the contact form or email.

Children

This website is not directed to children under 13. A parent or guardian may contact us on a child’s behalf.

Your choices

You may ask us to see, correct, or delete the information you sent through our contact form. Contact us using the details below and we will respond.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed.

Contact us

The Haven Primary Care
202 6th St., Grottoes, VA 24441
Phone: (540) 215-1033
Fax: (540) 509-4191
Email: admin@thehavenpcp.com

In a medical emergency, call 911 or go to the nearest emergency room.

Known. Valued. Heard. 202 6th St., Grottoes, Virginia